The Pitfalls of the Information Age

Fran asks:

HELP!!! My wedding website is on my STD but no one is using it to check out the hotel accomodations for my out of town wedding, and they keep calling me and asking me for informaiton, and I tell them to just check out the website because all the informaiton is there, but they say they don't have time to do that. So I end up letting all these calls go to voicemail because *I* don't have time to instruct people how to do the internet. I even made sure instructions were clear: There are 2 hotels, the addresses and phn numbers are listed. The proximity to the airport, the rates for several room types at each property, and the cancellation policy, and the number to call in order to book the rooms, and the name and group number for the blocked rate we arranged. We also have an RSVP feature that tells them to add their name if they want to be added to the rooming list if they did not book with the group. My wedding is in 3 months! HOW can I make it easier for them, and FOR ME???


Unfortunately, one of the less fun aspects of hosting a large event is dealing with redundant questions from guests. A lot of people don't have access to high speed internet, and many--especially older generations--may really not understand how to access the information you've provided. There's nothing you can do to change their behavior, and so instead we turn to changing the way you react.

To make things easier on yourself, have the information handy in a printable or email-able format to provide to anyone who calls with questions. That way, instead of spending 30 minutes waiting for Aunt Mary to remember which little icon thingy to click to get to the internets, you can let her know that you're mom will give her the list of hotels when they meet for dinner next Sunday. For close friends or relatives you speak with often, a casual email is appropriate. You could even snail mail the information to the extreme Luddites.

And here's a little piece of bonus advice: leave your cell phone at home on the wedding day. It sounds like you might have the type of guests who wouldn't think twice about calling in the middle of your hair appointment to get directions to the church.