How About That Sense Of Entitlement?

Annry asks:


I recently bought a dress on Ebay from a local bridal shop who seemed to be selling dresses at a low low price. The dress I wanted retails for $2500, but I bought it online for only $750 and transfered my money from my bank account, shipping was free with the buy it now option. They said the dress would arrive in 3 weeks, but then 6 weeks came and went and they did not reply to my emails. I decided it was time to go to the store in person and they had no record of my dress. What is worse is, they also said they do not sell discounted dresses on Ebay and there is nothing they can do because apparently someone took the name of their store without permission and is claiming to sell dresses! It's a scam and they had other brides come in who had done the same thing. I was furious, and felt that they should still honor the order I placed because it was in their company's name! They said they can offer me a discount if I wanted to order the dress I wanted, but then I'd actually pay more for the dress because of the original price of $750 I already paid. How do I get the store to honor this agreement and just order me the dress I want???


Why do you think the store owes you anything? They never made an agreement with you, some anonymous scammer on the internet did. Having their name used illegally does not make them responsible for the sale. 

It sounds like you just learned an expensive lesson in how to do business on eBay. Never, ever bid on a big ticket item without doing your research. And I'm not just talking about looking at the seller's rating. Read the feedback, look at the sale history, contact the seller.

You know the old saying, "if it sounds too good to be true, it probably is"? Did you wonder why a local store would sell dresses online for a third of what they sold for in store? Did you call the store to confirm the sale?

The bottom line here is that you were careless. It sucks to get scammed, and I'm sorry it happened to you, but it's absolutely not up to the store to take take the financial hit for your mistake.

It's time to start focusing your efforts on more constructive ways to fix this problem. First, report the scam to eBay. They can't catch everyone, but obviously it's in their best interest as a company to keep scammers off the site. Also, depending on your payment method, you may be able to get at least a partial refund. PayPal offers some limited scam protection, or your credit card company may have a way to reverse the sale. So contact them and see what you can do about getting your money back.